Refund Policy

1. Subscription Refunds

This policy applies to both monthly and annual subscriptions for the Privé Plus and Privé Premium plans. The 48-hour window begins at the exact time of your successful payment confirmation.

Refunds are not available for:

• Partial billing periods (e.g., if you upgrade mid-cycle and then request a refund).
• Accounts that have been suspended or terminated for violations of our Terms of Service.
• Renewal charges where you had access to the plan for the billing period in question and the 48-hour window has passed.

2. Cancellation Policy

You may cancel your subscription at any time. When you cancel:

• Your subscription will remain active until the end of your current paid billing period.
• You will not be charged again after cancellation takes effect.
• Your account will revert to the Free plan at the end of the billing period.
• Cancellation does not automatically entitle you to a refund for the remaining days in your current period.

If you cancel an annual subscription within the 48-hour refund window, you are eligible for a full refund of the annual charge.

3. How to Cancel Your Subscription

You can cancel your subscription at any time through your account settings:

1. Log in to your Privé account.
2. Navigate to Account → Subscription.
3. Click "Cancel Subscription" and confirm.

Alternatively, you may manage your subscription directly through Paddle's customer portal, accessible via the link in your subscription confirmation email.

4. How to Request a Refund

To request a refund within the 48-hour window, contact us at billing@prive.chat with:

• The email address associated with your Privé account.
• Your order or transaction ID (found in your payment confirmation email from Paddle).
• A brief reason for your refund request.

Refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

5. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to reach out to us directly — we are happy to resolve any billing concerns quickly and fairly.

6. Contact Us

For billing inquiries or refund requests, please contact us: